Finding the right spare part often takes up valuable time. With ‘Dieter the Parts Specialist’, Diesel Technic takes the search for spare parts to a whole new level. As a digital expert on the Partner Portal, he guides users to the right spare part more quickly, easily and precisely.
The AI-powered chatbot is directly available on the Diesel Technic Partner Portal and can be accessed via the website chat function or through WhatsApp. To use it, simply click on the green question mark icon in the bottom right-hand corner of the Partner Portal. To use it via WhatsApp, just scan the QR code provided (desktop) or click to open WhatsApp directly (mobile) to go straight to the chat.
As a digital spare parts expert, the chatbot provides fast, accurate support around the clock for any queries. This makes Diesel Technic one of the industry’s pioneers, offering an innovative solution that significantly simplifies the day-to-day work of workshops, dealers and fleet operators. The intelligent solution ensures shorter search times and an even better customer experience.
‘Dieter the Parts Specialist’ as a digital expert on the Partner Portal
A particular benefit is the photo identification of spare parts. This feature helps users to identify spare parts quickly and easily, even if they do not have a part number. To do this, users can simply upload a photo of the spare part they have. The chatbot scans the image and, based on this, can suggest matching products from the DT Spare Parts brand and recommend suitable accessories. This feature makes identifying spare parts much easier.
In addition, the chatbot helps users find suitable DT Spare Parts products for specific vehicles, identify alternatives to OE numbers and answer technical queries. Within seconds, users receive relevant information and suitable product recommendations, enabling an efficient and targeted search for spare parts.
The vehicle identification function via VIN is also one of the comprehensive features. By entering a vehicle identification number, ‘Dieter the Parts Specialist’ can provide relevant vehicle information and suggest suitable parts. Alternatively, simply describing the problem with the vehicle is enough to receive suggestions for suitable parts.
Despite all the technological possibilities, personalised contact still remains in the spotlight. If the chatbot is unable to help or if personalised advice is required, the enquiry is forwarded directly to a company employee. In this way, Diesel Technic combines the efficiency of modern AI technology with the expertise and service of personal contacts.
With "Dieter the Parts Specialist", Diesel Technic is setting new standards in digital customer service. Users receive support at any time, save valuable time and find the right solution in just a few clicks.
The wide range of possible applications for "Dieter the Parts Specialist" is also presented in a video. Using specific examples, the video illustrates how the chatbot assists users in identifying spare parts, searching for products and answering technical queries.